We hope you love your Playful purchase! However, if you’re not 100% satisfied, we’re here to make returns easy and convenient.
Return Guidelines:
- Return Window: You may return any eligible items within 30 days of receiving your order.
- Conditions: Items must be unworn, unwashed, and have all original tags attached.
- Non-Returnable Items: Sale items, undergarments, swimwear, and accessories are final sale.
How to Initiate a Return:
- Contact our support team at [email protected] to request a return.
- A prepaid return label will be sent to your email. Print it out and affix it to your return package.
- Drop your package at any USPS location.
Refund Process:
Refunds are issued back to the original payment method within 7-10 business days after receiving and inspecting the return. Shipping costs are non-refundable.
Exchanges:
To exchange an item, simply return the original item and place a new order for the desired size or color. We recommend doing this as soon as possible to ensure availability.
Damaged or Incorrect Orders:
If you receive a damaged or incorrect item, please notify us within 7 days. We will arrange a free return and send a replacement at no additional cost.